Refund policy

We want you to be happy with your purchase. As many of our items are made to order, please read the following return and refund terms carefully before placing an order.

Faulty or Damaged Items

If your item arrives faulty, damaged, or misprinted, we’ll be happy to offer a replacement or a full refund.

Please contact us at support@signedexpression.com within 14 days of delivery, including:

• Your order number

• A clear photo showing the issue

There is no cost to you for faulty or incorrect items — we will cover replacement or refund costs as appropriate.

Made-to-Order & Personalised Items

All of our products are made to order, and some may be personalised (for example: custom designs, colours, or text).

Because of this:

• We do not accept returns or exchanges for change of mind, sizing issues, or ordering errors

• Personalised and made-to-order items are non-refundable unless faulty

Please check sizing guides and order details carefully before completing your purchase.

Returns for Non-Faulty Items

Under US and Canadian consumer law, there is no automatic right to return made-to-order items for change of mind.

As such:

• We do not accept returns or exchanges for non-faulty items

• This includes incorrect size selection, colour preference, or design choice

This policy allows us to keep prices fair and avoid unnecessary waste.

How to Report a Problem

If there is an issue with your order, please email us at:

📧 support@signedexpression.com

Include:

• Your order number

• A brief description of the issue

• Photos where applicable

Items sent back without contacting us first will not be accepted.

Refunds

Once a faulty item claim is approved:

• Refunds are issued to the original payment method

• Refunds are processed within 10 business days

Please note that banks and card providers may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@signedexpression.com.