Privacy policy

OVERVIEW

Signed Expression operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Signed Expression is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymised or de-identified.

Depending on how you interact with us and where you live, we may collect the following categories of personal information:

Contact details such as your name, billing address, shipping address, email address, and phone number
Payment and financial information such as payment card details, transaction history, and payment confirmations (processed securely by third-party payment providers)
Account information including login details, preferences, and settings
Transaction information such as items viewed, added to cart, purchased, returned, or exchanged
Communications including messages you send to us via email or customer support
Device and technical information including IP address, browser type, device identifiers, and network information
Usage information relating to how you interact with the Services

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly from you when you create an account, place an order, contact us, or otherwise provide information
Automatically through cookies and similar technologies when you use the Services
From service providers who perform services on our behalf (such as payment processing, fulfilment, analytics, or customer support)
From third parties or partners, where permitted by law

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following purposes:

Providing and Improving the Services. To process payments, fulfil orders, arrange shipping, manage returns and exchanges, operate your account, remember preferences, enable reviews, and improve the functionality and performance of our Services.
Marketing and Advertising. To send marketing communications, promotions, and newsletters, and to show relevant advertisements on our website or third-party platforms. You may opt out of marketing communications at any time.
Security and Fraud Prevention. To protect our Services, verify accounts and transactions, detect fraud, prevent misuse, and ensure platform security.
Communicating with You. To respond to enquiries, provide customer support, and maintain our business relationship with you.
Legal and Compliance. To comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information in the following circumstances:

With service providers such as Shopify, payment processors, fulfilment partners, shipping carriers, analytics providers, and IT service providers
With advertising and marketing partners, where permitted by law, to provide targeted advertising and analytics
With affiliates or within our corporate group
With third parties at your direction or with your consent, such as social media integrations
In connection with a business transaction, such as a merger, acquisition, or insolvency
To comply with legal obligations, enforce policies, or protect rights, safety, and security

We do not sell personal information for monetary consideration.

RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services, including hosting, checkout, payment processing, and fraud prevention.

Information submitted through the Services may be transferred to Shopify and other service providers located outside your country of residence. Shopify processes certain personal information as an independent controller for its own purposes.

To learn more about how Shopify uses personal information and your rights in relation to Shopify-processed data, please visit:
https://privacy.shopify.com

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate and improve the Services, remember preferences, analyse usage, and deliver relevant advertising.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Services.

THIRD-PARTY LINKS

The Services may include links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

CHILDREN’S DATA

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

If you believe a child has provided us with personal information, please contact us so we can delete it.

SECURITY AND RETENTION

We implement reasonable administrative, technical, and organisational measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information, including:

The right to access and know what personal information we hold
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to data portability, where applicable
The right to opt out of certain marketing or advertising uses

United States Privacy Rights

U.S. residents have privacy rights under state laws. Depending on your state, these rights can include accessing, correcting, or deleting your personal information, opting out of targeted advertising, and protection from discrimination for exercising your rights.

Canadian Privacy Rights

If you reside in Canada, you may request access to, correction of, or withdrawal of consent for the use of your personal information, subject to legal and contractual restrictions.

UK and EEA Rights

If you reside in the UK or EEA, you may also have rights to object to or restrict processing and to withdraw consent where processing is based on consent.

EXERCISING YOUR RIGHTS

To exercise any privacy rights, please contact us at:

📧 support@signedexpression.com

We may need to verify your identity before responding. You may designate an authorised agent where permitted by law. We will not discriminate against you for exercising your rights.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your own. Where required, we rely on recognised safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at: